Terms & Conditions

Effective Date: January 1, 2022

Welcome to ontoo.ch, the official online store of Ontoo GmbH (“Ontoo”), headquartered in 8700 Küsnacht, Switzerland. These Terms and Conditions (“Terms”) govern the relationship between Ontoo and its Customers (“Customer”) and Retail Partners (“Retail Partner”). By placing an order or engaging with Ontoo, you agree to these Terms.

Scope

These Terms apply to purchases made via ontoo.ch, commission-based partnerships and retail events, as well as any other services Ontoo provides directly or indirectly. Any exceptions must be agreed upon in writing with Ontoo.

Sale of Goods

A binding sales contract is established once the Customer receives an order confirmation from Ontoo.

Products are handcrafted using natural materials. Minor variations from photos or online images may occur. Ontoo reserves the right to update products, prices, or availability at any time.

All prices are in Swiss Francs (CHF) and exclude VAT unless otherwise stated. The total price at checkout includes the product price, VAT (if applicable), and shipping. Prices may vary depending on gemstone type, gold color, and market fluctuations. Ontoo may cancel and refund any order due to pricing errors.

Payment must be made before shipment or collection via PayPal, credit card, bank transfer, or cash (at physical events).

Orders are shipped to the address provided by the Customer. Ownership and risk transfer to the Customer upon handover to the carrier (Swiss Post, FedEx, or DHL). All shipments are insured for their full value. If an item is lost in transit, Ontoo will issue a credit or replacement after completing the carrier’s investigation. Standard processing time is within 5 business days of order confirmation. Signature is required for all deliveries. Ontoo is not liable for delivery delays caused by carriers or customs.

Commission-Based Partnerships

Ontoo will provide agreed-upon merchandise or commission-based services to Retail Partners as specified in the written agreement.

Retail Partners are responsible for secure storage of Ontoo merchandise. Any loss or damage must be reimbursed to Ontoo at the agreed-upon price. Retail Partners are responsible for correct product pricing during sales.

Retail Partners pay the commission fee as agreed in advance. Fees are exclusive of VAT unless otherwise stated. Return policies and commission structures are defined individually with each partner.

Warranty, Returns & Defects

If there is an issue with an item, contact contact@ontoo.ch within 10 days of receiving your order.

Returns are accepted within 10 days of receipt, subject to approval by Ontoo. Items must pass a quality inspection before a refund or exchange is issued. Customized or personalized items are non-returnable. Return shipping costs are the Customer’s responsibility unless otherwise agreed.

Ontoo strives for timely delivery but cannot guarantee uninterrupted postal or production services. Delays or repairs do not entitle the Customer to refunds or replacement products.

Privacy & Personal Data

Please see our Privacy Policy for details. By purchasing products, you agree to the collection and use of your personal data for order processing. Your data will not be shared with third parties except for shipping or payment purposes. You can request access, correction, or deletion of your data at any time. Subscription to our newsletter is optional and can be unsubscribed at any time.

Changes to Terms

Ontoo may update these Terms at any time. The version in effect at the time of purchase will apply to that order.

Applicable Law & Jurisdiction

These Terms are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Küsnacht ZH, Switzerland, as far as permitted by law.

By ordering from Ontoo, you confirm that you have read, understood, and agreed to these Terms & Conditions.