Privacy Policy

Effective Date: January 1, 2022

Ontoo GmbH (“Ontoo,” “we,” “us,” or “our”) respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website ontoo.ch, purchase products, or engage with our services.

Data Controller

Ontoo GmbH is the data controller responsible for handling your personal data. Our address is 8700 Küsnacht, Switzerland. You can contact us via email at [contact@ontoo.ch](mailto:contact@ontoo.ch).

Information We Collect

We collect various types of information including personal identification details such as your name, address, email, and phone number. We also gather account information like login credentials and purchase history. Payment information is processed securely through trusted third-party providers. Additionally, technical data including your IP address, browser type, device details, and cookies are collected. Communications such as customer service inquiries and marketing preferences are also recorded.

How We Use Your Data

Your data is used to process and fulfill orders, manage your account, and provide customer support. We may send updates, offers, and marketing messages only if you have given your consent. Furthermore, your information helps us improve our website, products, and services. We also use your data to comply with applicable legal requirements.

Legal Basis for Processing

We process your personal data based on your consent, especially for marketing communications. Processing is also necessary for fulfilling contracts, complying with legal obligations, and pursuing legitimate interests such as fraud prevention and service enhancement.

Sharing Your Data

We do not sell your personal information. However, we may share data with trusted service providers, including payment processors and shipping companies, solely to perform services on our behalf. Your data may also be disclosed to authorities when required by law. All third parties are bound to protect your data according to relevant privacy laws.

International Transfers

When your data is transferred outside Switzerland or the European Union, we ensure it is protected through adequate measures, including Standard Contractual Clauses.

Data Retention

We keep your personal data only as long as necessary to provide our services, meet legal obligations, and resolve any disputes.

Your Rights

Under Swiss and EU laws, you have the right to access your personal data, correct any inaccuracies, request deletion or restriction of processing, object to processing for direct marketing purposes, withdraw consent at any time without affecting the lawfulness of prior processing, and receive your data in a structured, machine-readable format. To exercise these rights, please contact us at [contact@ontoo.ch](mailto:contact@ontoo.ch).

Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

Security

We apply appropriate technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.

Changes to This Policy

This Privacy Policy may be updated occasionally. The most current version will always be accessible on our website, and we encourage you to review it regularly.

Contact

If you have any questions or concerns about your privacy, please reach out to us at [contact@ontoo.ch](mailto:contact@ontoo.ch).