Privacy PolicyEffective Date: July 1, 2026

Ontoo GmbH ("Ontoo," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit ontoo.ch, purchase our products, or otherwise engage with our services.

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable to customers located in the European Union, the EU General Data Protection Regulation (GDPR).

1. Data Controller

Ontoo GmbH is the data controller responsible for your personal data.

Address: 8700 Küsnacht, Switzerland
Email: contact@ontoo.ch

If you have any questions about how we handle your personal data, you can contact us at the address above.

2. Information We Collect

We collect the following categories of personal data:

  • Identification data: name, address, email, phone number

  • Account data: login credentials and purchase history

  • Payment data: processed securely through trusted third-party payment providers; Ontoo does not store full card details

  • Technical data: IP address, browser type, device information, and cookies

  • Communications: customer service inquiries, marketing preferences, and newsletter subscription status

3. How We Use Your Data

We use your data to process and fulfill orders, manage your account, and provide customer support. We send updates, offers, and marketing messages only with your consent. We also use your data to improve our website, products, and services, to prevent fraud, and to comply with applicable legal requirements.

4. Legal Basis for Processing

We process personal data on the following legal bases: your consent (in particular for marketing communications), the performance of a contract with you, compliance with legal obligations, and our legitimate interests, including fraud prevention, IT security, and service improvement. Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

We do not sell your personal data. We may share data with trusted service providers, including payment processors, shipping carriers, and IT service providers, solely to perform services on our behalf. These providers are contractually bound to protect your data and may only process it according to our instructions. Your data may also be disclosed to authorities where required by law.

6. International Data Transfers

Where personal data is transferred outside Switzerland or the European Economic Area, including to countries that do not provide an adequate level of data protection (such as the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent contractual guarantees, before the transfer takes place.

7. Data Retention

We retain personal data only for as long as necessary to provide our services, fulfill the purposes described in this Policy, comply with legal and accounting obligations (including Swiss statutory retention periods), and resolve any disputes.

8. Your Rights

Subject to the conditions and limitations set out under Swiss and, where applicable, EU data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion or restriction of processing

  • Object to processing carried out for direct marketing or based on our legitimate interests

  • Withdraw consent at any time, without affecting the lawfulness of prior processing

  • Request your data in a structured, commonly used, machine-readable format, where technically feasible

The right to access and other rights may be limited in certain cases as provided by Art. 9 and 26 et seq. FADP, for example to protect the rights of third parties. To exercise any of these rights, contact us at contact@ontoo.ch. We may request proof of identity before processing your request.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if the GDPR applies to you, with your local EU data protection authority.

9. Cookies & Tracking

Our website uses cookies and similar technologies to operate the site, improve user experience, and analyze traffic. Where required, we request your consent via a cookie banner before activating non-essential cookies (such as analytics or marketing cookies). You can manage or withdraw your cookie preferences at any time through our cookie settings or your browser settings.

10. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or misuse. In the event of a data breach that poses a high risk to your rights, we will notify the competent authority and, where required, affected individuals, in accordance with applicable law.

11. Children's Data

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version is always available on our website, and we encourage you to review it periodically.

13. Contact

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at contact@ontoo.ch.